1. Introduction

This Privacy Policy applies to all personal data collected by Sundarban Cargo Dubai through our website, services, and business operations. By using our services, you consent to the data practices described in this policy.

2. Data We Collect

We collect various types of information to provide and improve our logistics services:

2.1 How We Collect Data

We collect information through:

• Direct Interactions: When you fill out forms, contact us, or use our services
• Automated Technologies: Through cookies and similar tracking technologies
• Third Parties: From business partners, carriers, and service providers
• Public Sources: From publicly available sources and registries

3. How We Use Your Data

We use your personal data for the following purposes:

3.1 Specific Purposes

• Service Provision: To process and manage your logistics shipments
• Communication: To send service updates and notifications
• Billing: To process payments and invoices
• Compliance: To meet legal and regulatory requirements
• Improvement: To enhance our services and website
• Security: To protect against fraud and unauthorized access
• Marketing: To send promotional materials (with consent)

4. Data Sharing & Disclosure

We may share your data with third parties only when necessary:

4.1 Third Parties We Share With

• Shipping Carriers: Airlines, shipping lines, trucking companies
• Government Authorities: Customs, port authorities, regulatory bodies
• Service Providers: IT support, payment processors, cloud services
• Business Partners: Agents, partners in destination countries
• Legal Requirements: When required by law or legal proceedings

4.2 International Transfers

As a global logistics provider, your data may be transferred to and processed in countries outside the UAE. We ensure adequate protection through:

• Standard contractual clauses
• Adequacy decisions where applicable
• Binding corporate rules
• Your explicit consent when required

5. Data Security

We implement robust security measures to protect your data:

5.1 Security Practices

• Encryption of sensitive data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response and breach notification procedures
• Regular backup and disaster recovery systems

6. Your Data Protection Rights

You have rights regarding your personal data:

7. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience:

7.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Enable personalized features
• Marketing Cookies: Track effectiveness of marketing campaigns

7.2 Cookie Management

You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality.

8. Data Retention

We retain personal data only as long as necessary:

• Customer Records: 7 years after last transaction
• Financial Records: 7 years for tax compliance
• Shipping Documentation: 5 years for regulatory compliance
• Marketing Data: 2 years after last interaction
• Website Analytics: 26 months

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If we become aware of such collection, we will take steps to delete it.

10. Policy Updates

We may update this privacy policy periodically. We will notify you of significant changes by posting the new policy on our website with an updated revision date.

11. Contact Information

For privacy-related inquiries, please contact:

For general inquiries, please use our contact form.