1. Acceptance of Terms

By accessing or using the services provided by Sundarban Cargo Dubai ("Company", "we", "us", or "our"), you ("Customer", "you", or "your") agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our services.

2. Definitions

3. Services Overview

We provide comprehensive logistics services including but not limited to:

• Ocean freight services (FCL and LCL)
• Air freight transportation
• Trucking and road transportation
• Warehousing and storage solutions
• Cargo handling and consolidation
• Door-to-door delivery services
• Customs clearance and documentation

4. Quotations & Rates

4.1 Quotation Validity

All quotations are valid for 30 days from the date of issue unless otherwise specified. Rates are subject to change based on currency fluctuations, fuel surcharges, and other market conditions.

4.2 Rate Components

Quoted rates may include but are not limited to:

5. Bookings & Cancellations

5.1 Booking Confirmation

All bookings must be confirmed in writing. Space is not guaranteed until written confirmation is received from both parties.

5.2 Cancellation Policy

Cancellation charges apply as follows:

• More than 7 days before shipment: 25% of quoted rate
• 3-7 days before shipment: 50% of quoted rate
• Less than 3 days before shipment: 100% of quoted rate
• After cargo is loaded: 100% of quoted rate plus any additional charges

6. Payment Terms

6.1 Payment Methods

We accept the following payment methods:

• Bank transfer
• Credit cards (subject to 3% processing fee)
• Corporate accounts with approved credit

6.2 Payment Schedule

Standard payment terms are net 30 days from invoice date. For new customers, payment in advance may be required.

7. Liability & Insurance

7.1 Limitation of Liability

Our liability for loss or damage to cargo is limited to the lesser of:

• The actual value of the goods
• AED 100 per kilogram of gross weight
• AED 50,000 per shipment

7.2 Cargo Insurance

We strongly recommend purchasing comprehensive cargo insurance. We can arrange insurance at an additional cost of 0.5% of the cargo value (minimum AED 100).

8. Cargo Specifications

8.1 Prohibited Items

The following items are strictly prohibited:

• Illegal drugs and narcotics
• Weapons and ammunition
• Hazardous materials without proper declaration
• Perishable goods without refrigeration
• Cash and negotiable instruments

8.2 Special Requirements

For special cargo (oversized, hazardous, temperature-sensitive), additional documentation and arrangements are required. Additional charges may apply.

9. Customs & Documentation

The customer is responsible for providing accurate and complete documentation including:

• Commercial invoice
• Packing list
• Certificate of origin
• Import/export licenses where required
• Other regulatory documents

10. Force Majeure

We shall not be liable for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, storms)
• War, terrorism, or civil unrest
• Government actions or regulations
• Labor strikes or disputes
• Pandemics or epidemics
• Port closures or congestion

11. Confidentiality

Both parties agree to maintain the confidentiality of all business information exchanged during the course of our engagement. This includes but is not limited to pricing, customer lists, and business strategies.

12. Governing Law & Dispute Resolution

12.1 Governing Law

These terms shall be governed by and construed in accordance with the laws of the United Arab Emirates.

12.2 Dispute Resolution

Any disputes arising from these terms shall be resolved through amicable negotiation. If unresolved, disputes shall be referred to the Dubai Courts.

13. Amendments

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the modified terms.

14. Contact Information

For questions regarding these terms, please contact: